Question 1

What should I bring when I leave my dog?

Accepted Answer

Feel free to leave your pup with anything you feel will make his stay with us more comfortable! Bringing his favorite toys, blankets, and snacks are highly encouraged and we love making our guest’s suites feel like a second home! We also recommend you bring your dog’s own food for him to eat while they are here, as well as any medications or supplements he needs to take while in our care.

Question 2

What will my dog eat during his stay?

Accepted Answer

We highly recommend that you bring your dog’s regular diet with him in order to prevent him from getting sick during his stay. While we do have an in-house food, sudden changes in diet can result in stomach issues, and we want to make sure that your pup is as comfortable as possible while with us. We can cater to any dietary needs, including raw, refrigerated, dehydrated, or frozen foods. If your dog runs out of food while with us, we will let you know and feed your pup our house food for a daily charge. If you would like to upgrade your pup’s food while here, you are welcome to choose one of the options we sell in our retail space.

Question 3

Can you administer medications?

Accepted Answer

We are more than happy to administer any oral or topical medications or supplements during his stay, free of charge (we do not adminster injectible medications). For your pet’s safety, we require the medication be in its original container with a current prescription.

Question 4

What are your requirements for boarding?

Accepted Answer

In order to maintain the safety of our facility, we require all pups to be:
Free of ticks and fleas
In overall good health
At least 12 weeks old
Current on rabies, distemper, and bordetella vaccines

Question 5

Do I need to make a reservation?

Accepted Answer

If you are interested in any of our services, we do require you to make a reservation request on your client portal. For boarding, it would be best to make a reservation as soon as possible to ensure your pup has a spot with us. For daycare or playcare, you request a reservation at any time, but to ensure a spot, we recommend that you do so far in advance. The best way to ensure that your pup will have a spot is to request reservations far in advance up to 60 days.

Question 6

When can I drop off and pick up my dog?

Accepted Answer

For boarding, we prefer you check in after 12 pm and check out before 12 pm, although you are welcome to pick up and drop off anytime during our regular hours. See our half-day charges FAQ for more information!

Question 7

My dog doesn’t like other dogs. Is he still welcome?

Accepted Answer

Of course! We have a special protocol for dog reactive and dog aggressive canines that ensures both their safety and the safety of the dogs around them. Please let us know ahead of time so that we are able to ensure there is an opening for your pup. Instead of group play, your dog will enjoy one-on-one playtime with one of our trained pet care technicians multiple times during the day. They also receive 6 walks a day and private yard time with toys and games etc., so every kind of dog can have a great day with us. :)

Question 8

Does someone stay with my dog 24/7?

Accepted Answer

What’s Up Dog is equipped with 24/7 monitored temperature control, cameras, fire, and security alarms. If there are any issues after regular hours, our daycare manager (who lives right next door) will be there.

Question 9

Will I get a refund if I need to cancel my reservation?

Accepted Answer

If you need to cancel your reservation, we appreciate the courtesy of notice at least (3) days prior to your arrival date so that we may open up availability for other guests. What’s Up Dog reserves the right to charge late cancellation fees, and may require a deposit during peak holiday periods.

Question 10

What do the dogs do all day?

Accepted Answer

Playgroups during the day - Pups who have passed our temperament assessment receive complimentary monitored daycare or playcare playgroups throughout their stay.
 
Let’s go outside! - All boarding options have a minimum of 6 walks per day or private yard access throughout the day including playgroups or one-on-one playtime. 
 
All the treats!- Stuffed kongs, snoops and other treats are available to your pup during his stay. You are also welcome to buy long lasting chews in our retail store to further entertain their dog during their stay!
 
Board & Train - If requested, our staff is prepared to provide basic obedience training for your pet while he's boarding with us.
 
One-on-one experience - From fetching the ball to scratching the ears, your pet will receive special attention from our staff to make him feel right at home.

Question 11

Why are there half-day charges?

Accepted Answer

Much like a hotel, our check in time is in the afternoon and our check out time is in the morning. Unlike a hotel, however, we only charge a half day for early check in or late check out.
 
If you would like to drop off before noon, we won’t be able to have a dog boarding in your dog’s room the night before. Having a PM check in allows our staff enough time to clean and prepare your dogs room. This also applies to checking out in the PM, we cannot have a dog check into your dogs spot in the PM if your dog is occupying the space, which is why we have incentives to check out in the AM to allow our techs to clean your dogs room and have another dog check-in in the PM.

Question 12

Why do I need to make a deposit for my boarding stay?

Accepted Answer

In order to prevent no-shows and to make more room for daycare clients, we are now requiring a 25% upfront deposit from all boarding clients. This deposit is fully refundable if your reservation is cancelled at least 48 hours before your reservation. This ensures that both daycare and boarding clients are able to enjoy a stay at our facility, as there are only 37 suites and daycare and boarding clients share this space.

Question 13

Is daycare and playcare included in my boarding stay?

Accepted Answer

Daycare is automatically included with every boarding stay. Wether your dog prefers one-on-one time with a technician to play with our flirt pole or romping around with a group of their doggie friends, they will be put into our daycare rounds and go out multiple times a day. If you'd like your dog to be a part of the Playcare program during their stay and they have passed their Playcare temperament test, there is a $20 daily charge. We can even cater their Daycare experience during their boarding stay to give them breaks from play if needed, such as one-on-ones with a technician one day and Playcare the next. Just let us know what you want to do and we'll accommodate to your pup's needs!