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  • What should I bring when I leave my dog?
    Feel free to leave your pup with anything you feel will make his stay with us more comfortable! Bringing his favorite toys, blankets, and snacks are highly encouraged and we love making our guest’s suites feel like a second home! We also recommend you bring your dog’s own food for him to eat while they are here, as well as any medications or supplements he needs to take while in our care.
  • What will my dog eat during his stay?
    We highly recommend that you bring your dog’s regular diet with him in order to prevent him from getting sick during his stay. While we do have an in-house food, sudden changes in diet can result in stomach issues, and we want to make sure that your pup is as comfortable as possible while with us. We can cater to any dietary needs, including raw, refrigerated, dehydrated, or frozen foods. If your dog runs out of food while with us, we will let you know and feed your pup our house food for a daily charge. If you would like to upgrade your pup’s food while here, you are welcome to choose one of the options we sell in our retail space.
  • Can you administer medications?
    We are more than happy to administer any oral or topical medications or supplements during his stay, free of charge (we do not adminster injectible medications). For your pet’s safety, we require the medication be in its original container with a current prescription.
  • What are your requirements for boarding?
    In order to maintain the safety of our facility, we require all pups to be: Friendly with our staff Free of ticks and fleas In overall good health At least 12 weeks old Current on rabies, distemper, and bordetella vaccines
  • Do I need to make a reservation?
    If you are interested in any of our services, we do require you to make a reservation request on your client portal. For boarding, it would be best to make a reservation as soon as possible to ensure your pup has a spot with us. For daycare or playcare, you request a reservation at any time, but to ensure a spot, we recommend that you do so far in advance. The best way to ensure that your pup will have a spot is to request reservations far in advance up to 60 days.
  • When can I drop off and pick up my dog?
    For boarding, we prefer you check in after 12 pm and check out before 12 pm, although you are welcome to pick up and drop off anytime during our regular hours. See our half-day charges FAQ for more information!
  • My dog doesn’t like other dogs. Is he still welcome?
    Of course! We have a special protocol for dog reactive and dog aggressive canines that ensures both their safety and the safety of the dogs around them. Please let us know ahead of time so that we are able to ensure there is an opening for your pup. Instead of group play, your dog will enjoy one-on-one playtime with one of our trained pet care technicians multiple times during the day. They also receive 6 walks a day and private yard time with toys and games etc., so every kind of dog can have a great day with us. :)
  • Does someone stay with my dog 24/7?
    What’s Up Dog is equipped with 24/7 monitored temperature control, cameras, fire, and security alarms. If there are any issues after regular hours, our daycare manager (who lives right next door) will be there.
  • Will I get a refund if I need to cancel my reservation?
    If you need to cancel your reservation, we appreciate the courtesy of notice at least (3) days prior to your arrival date so that we may open up availability for other guests. What’s Up Dog reserves the right to charge late cancellation fees, and may require a deposit during peak holiday periods.
  • What do the dogs do all day?
    Playgroups during the day - Pups who have passed our temperament assessment receive complimentary monitored daycare or playcare playgroups throughout their stay. Let’s go outside! - All boarding options have a minimum of 6 walks per day or private yard access throughout the day including playgroups or one-on-one playtime. All the treats!- Stuffed kongs, snoops and other treats are available to your pup during his stay. You are also welcome to buy long lasting chews in our retail store to further entertain their dog during their stay! Board & Train - If requested, our staff is prepared to provide basic obedience training for your pet while he's boarding with us. One-on-one experience - From fetching the ball to scratching the ears, your pet will receive special attention from our staff to make him feel right at home.
  • Why are there half-day charges?
    Much like a hotel, our check in time is in the afternoon and our check out time is in the morning. Unlike a hotel, however, we only charge a half day for early check in or late check out. If you would like to drop off before noon, we won’t be able to have a dog boarding in your dog’s room the night before. Having a PM check in allows our staff enough time to clean and prepare your dogs room. This also applies to checking out in the PM, we cannot have a dog check into your dogs spot in the PM if your dog is occupying the space, which is why we have incentives to check out in the AM to allow our techs to clean your dogs room and have another dog check-in in the PM.
  • Why do I need to make a deposit for my boarding stay?
    In order to prevent no-shows and to make more room for daycare clients, we are now requiring a 25% upfront deposit from all boarding clients. This deposit is fully refundable if your reservation is cancelled at least 24 hours before your reservation. This ensures that both daycare and boarding clients are able to enjoy a stay at our facility, as there are only 37 suites and daycare and boarding clients share this space.
  • Is daycare and playcare included in my boarding stay?
    Daycare is automatically included with every boarding stay. Wether your dog prefers one-on-one time with a technician to play with our flirt pole or romping around with a group of their doggie friends, they will be put into our daycare rounds and go out multiple times a day. If you'd like your dog to be a part of the Playcare program during their stay and they have passed their Playcare temperament test, there is a $20 daily charge. We can even cater their Daycare experience during their boarding stay to give them breaks from play if needed, such as one-on-ones with a technician one day and Playcare the next. Just let us know what you want to do and we'll accommodate to your pup's needs!
  • Why is What's Up Dog different from other dog daycares?
    Here at What's Up Dog, we're honest about what a dog daycare truly is. Most daycares have extremely large groups that aren't beneficial for a dog's socialization and growth, which is why we strive to do things a bit differently. Managed by training-savvy dog owners with years of experience in the field, we know that playing with other dogs should be regulated, controlled, and above all, safe. We temperament test every dog that comes through our doors to ensure that they're placed in groups they'll thrive in and enjoy. Our trained technicians watch body language and calming signals closely to know when to give dogs breaks from play and to ensure your dog is enjoying themselves in our care. Small groups not only ensure safe and mutual play, but they also allow us to give detailed reports of your dog's play style, behavior, and preferences. If your dog doesn't enjoy our Daycare or Playcare program, our technicians will be upfront and honest with your dog's needs and preferences so you can make informed decisions on their training, socialization, and care. At What's Up Dog, your dog's comfort and safety comes first-- which is why so many of our dogs are so excited to come back!
  • What’s the difference between daycare and playcare?
    Playcare - Playcare is a specialized daycare experience in which pups will have cage-free, outdoor play all day! Dogs in playcare are never in suites-- they get free roam of our air conditioned indoor playroom as well as our turf yard equipped with water features to combat the hot Houston sun. Playcare consists of a group of 15 to 20 dogs of all kinds, watched around the clock by one of our trained, dog-loving playcare technicians. Daycare - If your pup is a little more selective with who they get along with, then daycare might be the option for them! In this program, each dog stays in the climate controlled boarding area of our facility for the day in their own private suite. Daycare dogs enjoy multiple playgroups during their stay with 2 to 4 dogs of like size and temperament assigned by Professional Daycare managers. These smaller groups are often best for pups who prefer smaller group-play with friends their own size.
  • Who is allowed in playcare?
    In order to maintain the safe and cage-free nature of our playcare group, we require all pups to be: Able to pass our temperament test (good communication skills with other dogs, solid recall, ability to take breaks on their own) Friendly with dogs of all sizes and breeds Spayed or neutered Over 6 months of age Current on rabies, distemper, and bordetella vaccines Free of ticks and fleas In overall good health
  • Who is allowed in daycare?
    Regardless of your dog’s play style or selectivity, we assure that we are able to find a daycare group that they will love! In order to be rotated through our daycare groups, we require that your pup is: Current on rabies, distemper, and bordetella vaccines Free of ticks and fleas In overall good health At least 4 months of age Regardless of your dog's temperament or socialization skills with other dogs, What's Up Dog's small, controlled playgroups make it easy for us to find your pup their perfect match!
  • When are the drop off and pick up times?
    Playcare - Drop off is from 7:00 am to 9:00 am and pickup is from 4:00 pm to 6:45 pm Daycare - Drop off is 7:00 am to 12:00 pm, however, we recommend that you drop you dog off before 9 am so that they are able to enjoy the full amount of playgroups! You may pick up your pup any time throughout the day, but again, we recommend you pick up after 4 pm so they are able to enjoy the playgroups.
  • What is a temperament test?
    A temperament test is a one-on-one evaluation with one of our trained daycare managers to see where your pup is most comfortable! During a temperament test, your pup is introduced to a variety of dogs of different ages, play styles, breeds, and sizes. We evaluate their body language and social behavior to see whether they would be a better candidate in our daycare or playcare programs. Daycare temperament tests are done on their first day of daycare (which is free) without the need to book an appointment. This allows us to learn more about your dog's personal play style and construct a personalized playgroup that your dog will thrive in! Our temperament tests for our playcare program are booked by appointment, but if you would prefer, you can schedule your temperament test during their stay in our regular daycare program. If your dog gets along with other dogs of all shapes, sizes, and energies, they would be a perfect fit in our playcare program.
  • Do you turn away dogs based on their breed?
    At What’s Up Dog, we welcome dogs of all breeds, sizes, and temperaments with open arms. We wholeheartedly believe that every dog, regardless of breed, deserves to have fun, be comfortable, and feel loved! Our staff only consists of dog lovers who share this belief, and we can assure you that your dog will be loved and cared for better here than anywhere else!
  • What are the benefits of bringing my dog to daycare or playcare during the day?
    We strongly believe that a tired dog is a good dog, and there is nothing better than coming home to a tired dog! Daycare and playcare is an incredible way to make sure your dog is as tired at the end of the day as you are when you come home from work!
  • What happens in the event of a small injury or medical emergency?
    At What’s Up Dog, your dog’s health and safety is our primary concern. When you have large groups of dogs together for long periods of time, it is possible for pups to come back home with minor nicks or scratches. While in our care, we do full-body checks every few hours and will immediately contact you in the event we find something awry, even if it may be a tiny scrape on a paw! While we do our best to prevent all injuries while in our play groups, it can sometimes occur! Because our pet care technicians are highly trained and dogs are monitored consistently during their stay, more serious injuries are rare. In the event of a serious injury, our team will quickly assess the situation to determine the best plan of action for your dog. Our team will always contact you and or your emergency contact immediately after a situation occurs to discuss our plan of action. Depending on the situation, we will either take your dog to your personal vet or take them to the nearest emergency vet.
  • Are toys allowed in the playgroups?
    For the safety of our pups, and to be able to allow more dogs into our playcare and daycare groups, we do not allow toys during group play. Even the friendliest of dogs can become possessive over toys, which increases the chances of altercations occurring during their stay. Toys are welcome in private suites, as well as during one-on-one playtime with a pet care technician.
  • What happens if I’m late to pick up my dog?
    We charge a $25 late pick up fee to owners who pick up after our regular pick up times. If you are not able to make it within our regular hours, we require your dog to stay in our boarding facility overnight, and you will be charged for his stay.
  • What is a daycare waitlist?
    As What's Up Dog continues to grow in popularity (but sadly, not in size!), we've implemented a daycare waitlist in order to accommodate the high volume of boarding reservation requests we receive each day. When you request a daycare reservation on your Gingr portal, you will automatically be placed on a waitlist for that day. You will receive a call the day before to notify if you have a daycare spot for the following day. Daycare reservation requests are on a first come, first serve basis to allow equal opportunity for both recurring and new clients.
  • Does my dog have to be spayed or neutered?
    Your dog does not have to be spayed or neutered in order to enjoy our boarding, grooming, or daycare services! The only service that requires spaying and neutering is our playcare program.
  • Do I have to be a daycare or boarding customer to have my dog groomed?
    No, any dog is welcome to be a grooming client, regardless of whether or not they have previously or intend on attending daycare or boarding. All we need is proof of rabies, bordetella, and distemper vaccines before your appointment! You are able to book your appointment and upload current proof of vaccinations on your client portal.
  • Do prices vary on size and breed?
    Yes, our prices depend on your dog’s size and coat type. Feel free to contact us for more information!
  • Can my dog be groomed during or after his stay?
    Yes! Depending on our groomer’s availability, you can book a grooming appointment for your dog during any of our stay options.
  • My dog just needs a nail trim. Do I have to book an appointment?
    Yes! We offer an array of services outside of full grooming, including nail trims, anal gland expression, and regular baths. Book an appointment using your client portal.
  • What kind of education do your trainers have?
    Our trainers are working and sport dog handlers who have received extensive education on the science and art of dog training, and are Certified Professional Dog Trainers (CPDT) through the CATCH Canine Trainers Academy. We have partnered with dual-certified trainer, Brianna Hanc CCDT, CPDT-KA of Fluency K9 Dog Training to assist us in beginning our training program at What's Up Dog.
  • Why are there so few class options?
    In 2025, What’s Up Dog will be expanding to add a new training facility with multiple trainers and various training options, including board and train, group classes, puppy socialization classes, day training, group outings, in-home lessons, and private lessons. In the meantime, to give our clients a taste of what our training program and philosophy is like, we’ve begun offering limited training services in our current facility.
  • What are the benefits of group classes?
    We love group classes for a lot of reasons! Not only are they great to learn from a trainer while handling your own dog, but they are awesome for building handler focus and engagement around a variety of distractions. Sure, your dog might know “sit” and “stay”, but will they sit and stay around a group of new dogs? Put their skills (and yours) to the test!
  • What are the requirements for training?
    For group classes, we require dogs to be up to date on their rabies, bordatella, and DHPP vaccines. There are no age or breed requirements-- we train every breed and it's never too late to learn!
  • Do you work with aggressive and reactive dogs?
    We are happy to work with dogs that have excitement-based reactivity, but for more serious issues where fear or aggression is called into question, we will likely refer out to a professional trainer that specializes in that field. We do not currently take on behavior modification cases due to the size of our facility, but would be happy to point you in the right direction to experienced trainers we recommend.
  • I want to start a group class, but I can't make it to one of the lessons. What happens then?
    If you can't make one of the weekly lessons, don't sweat it! We can make up your lesson with a private lesson in our playcare room Friday - Monday. If you're not interested in a private lesson, you will still receive the weekly lesson overview email with tutorial videos to learn from.
  • What's the cancellation policy?
    Due to the popularity of our classes and the small class size, we will require a 50% deposit upfront. This not only reserves your spot in the class, but ensures that late cancellations won't skew our class sizes and take from somebody else's possible training spot. We will need a minimum 14 days advance notice if you can no longer make it to class.
  • Do you offer a guarantee?
    When it comes to dog training, the end result often falls on one person: the owner. While we can give the owner all the tips and tools to push them in the right direction, it is up to them to stick to the training protocol at home and make the necessary lifestyle adjustments in order for them to see the change they want to see in their dog. Consistency is key!
  • How do I get started?
    First, make sure you have an account set up through our Gingr portal. Once you've created your dog's profile and uploaded their vaccine records, you'll be set to sign up for your first class! Shoot us an email at to see what openings we have left in current classes and to reserve your spot.
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